Customer Support

This is the right address for your questions and concerns, praise or criticism. Our specialists will be happy to help you. Fast, friendly and competent.

Here you can find answers to the most common questions in our FAQ section. Whether you are looking for packing lists, getting safety tips about your destination or need help, we’ve got you covered.

You are also always more than welcome to reach out to us if you have questions not answered in our Help Center. For better experience we advice you to contact us at least 72 hours before departure in order for us to help you in due time.

Please browse the most frequently asked questions by our customers and you may easily find the answer to your question

Why is this tour less expensive than the other operators?

1- We are supported and controlled by ASEZA (Aqaba Special Economic Zone Authority).

2-  We get our booking direct from our clients, no intermediate channel managers, thus you’re getting product right from the source, and hence our advertising/marketing costs are lower. Other companies advertise elsewhere and pay commissions and hence charge you more.

3- Wonders T&T not only knows what makes a fun vacation, but delivers it to the most exacting, professional and meticulous standards possible at lowest Price – Guaranteed – that makes us the Best , and that make the demand on us !

Does the tour cost include taxes?

All the mentioned rates are in US Dollars and including; 10% services charge, 16% government tax. Should these percentages either increase or Decrease, the mentioned Rates would be adjusted accordingly.

Will my driver be my guide?

No, Driver can’t be the tour guide at the same time.
Your driver will not be a certified guide. Drivers have a lot of information about the country, traditions and the sites in general, but they are not professional certified guides. Even if the driver speaks fluent English, it is also impossible to have your driver to be your tour guide at the same time. This is just the rule of Wonders Travel and Tourism.

Will I be charged before arrival? What are your payment terms?

For Packages (Multi-day & Extended Tours):
After we send you the confirmation of services for your tour, we will require your credit card details to be faxed to us in order to secure your booking. Your card will not be charged unless in case of cancellation made less than 21 days before arrival . This would cover the 25% cancellation fees imposed by the hotels and service providers.

For trips (One day tour):
Payment is settled in Jordan (due at the tour day prior departure) by Cash (USD or Euros) or credit card. We accept Visa Card. Please note that there is a 3% surcharge on credit card payments.

Can i book my accommodation through other sources, and book my trips (one day tours) upon arrival with you?

Yes, you can!
But please consider: Reservations are accepted up to 1 business day prior to tour date; Cruise ship tourists- up to 3 business days prior to tour date.

Can I cancel booked excursion/tour? What is the cancellation policy?

Single-day tours

  • 100% free cancellation 48 hours prior to the tour
  • 0% refund for cancellations within 48 hours

Multiday Packages

(Tour packages longer than one day with accommodation, transfer, and other activities)

Cancellation Made Within   Refund Policy
6 days prior to departure Non-refundable
7-20 Days Prior to Departure Date 50% of total purchase amount can be refunded
21-45 Days Prior to Departure Date 75% of total purchase amount can be refunded
45+ Days Prior to Departure Date 100% of total purchase amount can be refunded

What happens if there is a rate/offer change?

Managing such revisions would be our responsibility.
If the rate change goes higher – You would not be required to pay any extra once confirmation letter issued.
If the rate change goes Lower – You would be compensated with the deffernce.

Do I need to bring my passport on the excursions/tours?

For “one day tour to Petra“, you may take your passport, or any other proof that you are in Jordan, for more than 24 hours E.g. a key of your accommodation would be a proof. In other day tours, bringing passport is not required.
For packages (Multi-day & Extended Tours): you are going to move in Jordan obviously with your passport.

What’s the weather like?

The most comfortable seasons, weather-wise, are spring (March to May) and autumn (September to November).
At these times, temperatures are pleasantly warm, with highs around 30°c. The wildflowers are out and the angled sunshine highlights texture and color in the desert rocks. Summer temperatures (between late May and early September) can be blistering, often reaching 40°c or more. In winter (from late November to late February) Desert in Jordan (Petra, Wadi Rum ..) gets very cold, with rain and occasional snow: it’s rarely more than 15°c, with temperatures often dropping below freezing at night.

How should I dress?

There is no dress code for Jordan. Generally: When planning your clothing needs (particularly women), remember that you will be travelling in a Muslim country, though not a very conservative one.
Four tours, our recommendations:
For summer months: cotton shirt or T-shirt, shorts (not too short!!), hat & comfortable walking shoes or good sturdy sandals. For winter months: Warm clothes in layers (easy to take off as you walk along and warm up) comfortable walking shoes. Keep in mind that during winter months (October – March) it may rain & even snow.

Do I Have To Tip?

Tipping is not a must but will be greatly appreciated. Since it is a personal matter, please do not feel uneasy about it. What or when you choose to tip depends entirely on how you rate a service but you are not under any obligation to do so. But we suggest you tipping those who have been especially kind and done extra service for you.

Do I have to ride the horse into Petra?

The horseback ride upon entry to Petra is included in Petra entry fee price, but the ride is optional. The horseback ride is very short (about 700 m’ / 2100 ft.) and goes from the gate till the opening of the Siq – the narrow gorge. You can chose not to ride the horse and simply walk along with the guide. If you chose to ride the horse, keep in mind that you have to tip the horseman  – if you don’t tip the horseman he will not let you off the horse 🙂 !

What about visas and entry formalities?

Most nationalities can obtain visas at any border, port or airport EXCEPT the King Hussein (Allenby) bridge, which requires a pre-issued visa. Some nationalities require visas in advance.
Single Entry visas valid for two months: USD 57.00.
Double Entry visas valid for three months: USD 85.00.
Multiple Entry visas valid for six months: USD 170.00.
Groups consisting of 5 persons and over will be granted a free collective visa if they spend a minimum of three nights in the kingdom.

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    +962 7 9635 8199

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